Privacy Policy
Last updated: January 2026
At Drip ("we", "us", "our"), your privacy is fundamental to the experience we serve. This Privacy Policy explains what information we collect when you order from us, visit our outlets, or use our website and mobile applications, and how we use, disclose and safeguard that information.
Information we collect
We collect information you provide directly to us when you:
- Create an account (name, email, phone number, password)
- Place an order (delivery address, vehicle details for Car Hop, payment information)
- Contact our support team or submit feedback
- Sign up for our rewards programme or marketing communications
We also automatically collect device information, IP address, approximate location (with your consent), and usage data through cookies and similar technologies.
How we use your information
- To prepare, deliver and fulfil your orders
- To verify your phone number via one-time passwords
- To process payments and prevent fraud
- To operate the Drip rewards programme
- To send you order updates, receipts and important service notices
- To improve our menu, branches, and online experience
- To send promotional offers (where you have opted in)
Sharing your information
Drip does not sell your personal information. We share information only with service providers who help us run our business — payment processors, SMS providers, delivery riders, and cloud hosting partners — and only to the extent necessary to provide the requested service. We may also disclose information when required by law.
Data security
We use industry-standard administrative, technical and physical safeguards to protect your information. Payment data is handled by PCI-compliant processors; we never store your full card number on our servers.
Your rights
You may, at any time:
- Access, correct or delete your personal information from your account page
- Withdraw consent to marketing communications via the unsubscribe link in any email
- Request that we close your Drip account
Children
Drip's services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Cookies
We use cookies and similar technologies to remember your cart, keep you signed in, analyse traffic, and personalise your experience. You can disable cookies in your browser settings; some features of the site may not work as expected.
Changes to this policy
We may update this Privacy Policy from time to time. We'll notify you of material changes by posting a notice on this page and, where appropriate, sending you an email.
Contact us
Questions about this Privacy Policy or your data? Reach us at hello@drip.cafe or visit any drip branch.